Subscription Guide

Guide pas à pas pour les clients GLOV AI.

Learn how to start, scale, manage, and stop your subscription.

First Subscription
Add an Assistant
Billing and Orders
Stop Subscription

How to get your first subscription

  1. Open your Dashboard and click "+ New Assistant".
  2. Select assistant type and quantity, then click "Add".
  3. Accept the Terms and Conditions.
  4. Continue to checkout and complete Stripe payment.
  5. After payment, check your active items in Subscriptions.
Your first subscription is paid by Stripe. Some assistants may require a configuration step before becoming Live.

How to add an assistant to an existing subscription

  1. Click "+ New Assistant" from your Dashboard.
  2. Select product and quantity, then accept the Terms and Conditions.
  3. Click "Continue to checkout" to start order creation.
  4. You are redirected to Orders and may briefly see "Order generation in progress".
  5. When the pending order appears, click Pay now (if required) and complete payment.
  6. Track activation progress in your dashboard and assistant details view.
Additional assistants can be billed with a prorated amount based on the remaining time in your current billing cycle. Your assistants are activated after payment confirmation.

Assistant configuration and lifecycle

After purchase, configure your assistant from its details panel when status is Need Configuration.

Step 1
Need Configuration
Step 2
Validating
Step 3
In Progress
Step 4
Live

How to manage subscriptions, payments, and orders

  • Subscriptions: subscription status and monthly amount.
  • Orders: additional assistant orders, order generation state, and pending payment links.
  • Billing: payment history and invoice download when available.
Keep your billing profile updated from your account settings to avoid invoicing issues.

How to stop your subscription

You can submit a stop request from your assistant details page.

Each request is reviewed manually before execution.

  1. For one assistant: open Assistants then open an assistant and use Stop Requests.
  2. For one subscription: open Subscriptions, open the subscription, then use Stop Subscription.
  3. For full account stop (base + add-ons): use Settings > Security > Account Stop Request.
  4. Confirm billing impact (started month due, no prorata refund) and submit.
  5. Track pending/closed requests in Assistants History.
Si un service est encore engagé ou qu’un paiement est en attente, la demande autonome est bloquée : contactez contact@glov-solutions.com.

Les conditions applicables sont celles communiquées dans votre offre GLOV AI.